Listen / Ignore For sales professionals and consultants

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“Most people do not listen with the intent to understand; they listen with the intent to reply.” Stephen Covey wrote in The 7 Habits of Highly Effective People

How to listen better

Dedicated LISTEN self-assessment examining six key listening elements:

1) Learn;
2) Identify;
3) Self;
4) Time;
5) Encourage;
6) Next.

Includes tips for how to improve.

The impact of cognitive bias Video-byte explaining cognitive bias with examples of common biases that impact listening.

Listen and question - you need to do both!

Micro-learning to improve questioning skills. Broaden your range of questions using SHAPE Questioning.
Ask more, listen more, learn more.

Video-bytes explaining SHAPE Questioning. SHAPE is a flexible questioning approach that drives engaging, two-way conversations.