Listen / Ignore For sales professionals and consultants
“Most people do not listen with the intent to understand; they listen with the intent to reply.” Stephen Covey wrote in The 7 Habits of Highly Effective People
How to listen better
Dedicated LISTEN self-assessment examining six key listening elements:
1) Learn;
2) Identify;
3) Self;
4) Time;
5) Encourage;
6) Next.
Includes tips for how to improve.
The impact of coginitive
Video-byte explaining cognitive bias with examples of common biases that impact listening.
Video-bytes explaining SHAPE Questioning. SHAPE is a flexible questioning approach that drives engaging, two-way conversations.
