Listen / Ignore For sales professionals and consultants “Most people do not listen with the intent to understand; they listen with the intent to reply.” Stephen Covey wrote in The 7 Habits of Highly Effective People How to listen better Dedicated LISTEN self-assessment examining six key listening elements: 1) Learn; 2) Identify; 3) Self;4) Time; 5) Encourage; 6) Next. Includes tips for how to improve. The impact of cognitive bias Video-byte explaining cognitive bias with examples of common biases that impact listening. Listen and question - you need to do both! Micro-learning to improve questioning skills. Broaden your range of questions using SHAPE Questioning. Ask more, listen more, learn more. Video-bytes explaining SHAPE Questioning. SHAPE is a flexible questioning approach that drives engaging, two-way conversations.