Feelings / Facts
For sales professionals and consultants
Listen and signal empathy
Cool, logical people who score low on Feelings / Facts are not always the best listeners. Self-assessment (with tips for improvement) focused on the key skill of listening.
A balanced approach to questioning
Micro-learning to improve questioning skills. SHAPE Questioning comprises five types of question. This variety helps target facts and underlying feelings.
Video-bytes explaining SHAPE Questioning.
Balancing the fact and feeling parts of conversations
Video-byte and micro-learning explaining how Value Sheets help to guide balanced conversations between today’s challenges (typically based on current facts) and future desired goals (which often contain a feeling component).